After-scale service
As the agent of many famous bands in the world, we have a high-efficient after-scale service team. They have been trained professionally, and own all kinds of professional equipment and tools. More important, they’re very familiar with the local working conditions and can solve various problems. Users will communicate with them in the most appropriate way without any problem. With the efforts in these years, the machines installed and adjusted of our company have got to 17000 pieces/sets. It covers more than 10 provinces, cities and districts. Meantime we have set up a complete after-scale service system.
Service system:
l Headquarter service center: the headquarter after-scale service department is the manager of after-scale service. It’s in charge of making after-scale service rules and principles, training, supervising and managing the employers of region and local service centers. And also deal with users’ complaint and consultations, and online technology support, etc.
l Region service center: in Beijing, Wulumuqi, Zhengzhou, Lanzhou and Huhehaote, there are region service centers and warehouse. Provide 24-hour service, supervise and check in their regions.
l Local service center: there are 5 technology service centers in China. They have accessories and professional maintaining persons. Serve the local projects and products.
l Technology support of foreign company: foreign companies set up office in Beijing and Engineers provide technology support, train employees and answer questions for their own products.
Service model:
l Hotline, 24-hour hotline, dealing with users’ consultation and complaint. （010）64882293/68
l Online service, the service center will track and serve for products. Users can contact the service center anytime. Company will deal with them quickly and arrange service persons.
l Maintaining service, in technology support center, there are professional maintaining persons in 24 hours. After receiving the order or users’ notification, they will get to the certain place and solve problems right away.
l Internet service, provid full service by internet. Users can visit our website directly: http://www.hljd.com.cn
Company commitments:
l After receiving users’ call but can’t solve problems by phone （less than 1000km）, service person will get to the field in 24 hours.
l Free maintenance for one year since users receives the machine. Paid service for whole life.
l In one year, except for wear parts （cost price）, free compensation for parts which have problems of quality.
Accessories providing
In every working period, especially in harvest and seeding season, we can send wearing and broken spare parts to users directly in time, even to users’ fields. Wherever your machines are, you can find and solve the problem through our training information and after-scale service CDs. For the problems that users can’t solve, they can deal with them by calling our technology service or asking them to the fields.
Now there are three million accessories in warehouse and one small traction maize ensilage accessory warehouse-- German CLAAS accessory & machine warehouse, In German CLAAS accessory & machine warehouse, there are accessories for balers, combine harvesters, self-propelled maize ensilage machines and tractors. There are 4 CLAAS MARKANT 55 balers. All accessories can satisfy the needs in China. For the old products that are no longer sold, CLAAS still provide accessories for 25 years.
The warehouse of Beijing Hualian is the only free warehouse of France KUHN in China. Before accessories are sold, providers won’t have any cost. The inventories include accessories for mowing machines, seeders, reversible ploughs, and driving harrow. There still are 10 cutting and flatting mills. The warehouse provides accessories for 1500 machines annually in China.
As the biggest spare part provider of milking machines in the world, the accessories of Italy INTERPUS are various and full. Users in China can buy them anytime.
Our accessories are provided with the operating mode of foreign companies. It’s electronic office. Users can order them by ephone or internet. The price and maximum quantity at present will be known in 2 minutes. In general, we ensure that the products will be sent to users in 2 days by road or railway （within 1000km）. If it’s emergency, users can receive accessories in several hours by air.
In slack farming season, users will receive the reserving chart which is made especially for users. This is prepared for the next farming season; there will be a big discount at this season.
Buying our accessories is just a beginning of our cooperation, and enjoying our perfect service is the real extension of our working and friendship. Please don’t forget in any moment: we are right here for you.
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